——– Forwarded Message ——–
Subject: [Ticket:*********] Re: Tokyo Outage - any news
Date: Wed, 13 Jun 2018 01:19:51 -0400
From: support@********** <support@**********>
To: maximilian.baehring@googlemail.com
Dear Customer,
A support ticket has been created in our system on your behalf. Here is the ticket summary:
Hello.
I am affected by “the tokyo outage” that started 2018-06-12 17:30:00. Do you already know when the connectivity with the upstreamproviders will have been restored?
Max
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——– Forwarded Message ——–
Subject: [Ticket:*********] Re: Tokyo Outage - any news
Date: Wed, 13 Jun 2018 01:20:47 -0400
From: support@********** <support@**********>
To: maximilian.baehring@googlemail.com
Ticket ********* has been updated by **** ******* [staff].
Thanks for your patience,
We are experiencing a regional issue in our Tokyo location which we are working to resolve permanently with our datacenter provider. SLA credit will be provided accordingly once our Account Management team is available.
We do not presently have an ETA but we will update you once service is restored.
Your continued patience is appreciated.
Please stand by for further updates.
**** *******
**************
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